By participating in the Affordable Connectivity Program, I understand that:

(i) The Affordable Connectivity Program is a government program that reduces the customer’s broadband internet access service bill;

(ii) The household may obtain Affordable Connectivity Program-supported broadband service from any participating provider of its choosing;

(iii) The household may apply the affordable connectivity benefit to any broadband service offering of the participating provider at the same terms available to households that are not eligible for Affordable Connectivity Program-supported service;

(iv) The provider may disconnect the household’s Affordable Connectivity Program-supported service after 90 consecutive days of non-payment;

(v) The household will be subject to the provider’s undiscounted rates and general terms and conditions if the Affordable Connectivity Program ends, if the consumer transfers their benefit to another provider but continues to receive service from the current provider, or upon de-enrollment from the Affordable Connectivity Program; and

(vi) The household may file a complaint against its provider via the Commission’s Consumer Complaint Center.


For customers transferring in their benefit from another provider, you agree to the following:

(i) The ACP benefit will be transferred to OTC Connections from my previous provider;

(ii) The ACP benefit will be applied to your OTC Connections service and will no longer be applied to service retained from the transfer-out provider ;

(iii) May be subject to the transfer-out provider’s undiscounted rates as a result of the transfer if the subscriber elects to maintain service from the transfer-out provider;

(iv) The ACP benefit is limited to one transfer transaction per service month.